CUSTOMER JOURNEY CENTRED BUSINESS STRATEGY AND SERVICES
Welcome to Thirteen Twelve Consulting.
WHAT WE DO.
We believe that having a carefully curated customer journey is at the heart of a successful service and hospitality led businesses. By putting your customers at the heart of your strategy, we help you deliver experiences that leave a lasting impression.
Our expertise extends beyond customer journey design. We work closely with our clients to create aligned marketing and communications strategies that amplify your brand and drive meaningful connections with your audience.
WHAT WE DO.
We specialise in partnering with wedding venues and hospitality businesses, including privately run country estates, catering companies, décor hire businesses, farm shops, and cafés. Our process involves analysing, building, and refining every stage of your customer journey to help you deliver exceptional experiences that delight your clients and guests.
We know that marketing, communications, and customer journey are inseparable. Together, they create a seamless experience that sets your business apart. Our marketing and communications strategies are designed to support your goals and include everything from crafting compelling messaging to planning and executing marketing campaigns.
Let us help you align these elements to achieve your goals, elevate your brand, and create experiences that your clients and guests will never forget.
OUR APPROACH.
We use journey mapping to gain a holistic view of the customer experience and help you differentiate your brand. The information gathered is then used to drive your business and marketing strategy ensuring you are focusing on the areas of highest impact.
Our approach is centred around scalable structure. Putting the foundations in place to ensure your brand standards are maintained as your business continues to evolve and grow.
We will start with an in-depth look at your business as it stands, your current pain points or vision for the business if you are new to the industry. With this information we will work together to create a bespoke action plan with clearly defined goals and a step-by-step breakdown of how to get there.
WHO WE ARE.
We are Elizabeth and Charlotte
Thirteen Twelve was founded by Elizabeth in 2020, and Charlotte joined as Creative Strategist in January 2024.
With backgrounds in marketing, brand management, hospitality, and events, we bring a wealth of expertise to the table. Leveraging our in-depth understanding of the wedding and hospitality industry, coupled with our extensive experience in broader marketing and sectors, we are well positioned as your ideal strategic partner.
